If your smartphone isn't turning on after being dropped and you're looking for an answer to the question "I dropped my smartphone and it won't turn on," your internal screen is most likely broken. To be completely sure, we need to see your phone. If you come to our service center, we can perform a free diagnostic. If you're out of town or away from home, you can take photos of your phone's exterior and email them to us, through the forum in the contact section of our website, or, the fastest way, WhatsApp ( …