How to Replace the Screen with Free Shipping?

How do I exchange the screen with shipping? To our customers who want to have a question mark like this made Kadıköy Pocket World We also offer this service. If you're in Istanbul, you can have your smart device's screen replaced if it's broken, cracked, or has been damaged by liquid, by visiting our store or using our on-site service.

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We instantly monitor the screen replacement sent via cargo via live connection.

But our customers outside of Istanbul also Kadıköy Pocket World'na screen replacement It is possible to do it. If our customers send their devices to us via courier, we will video call you and let you watch the entire process live. We will then repair and send it back to you.

What You Should Do Before Sending a Package to a Phone Service

When you send the device to us, the steps you and we need to take are explained below.

1. Before sending the device, be sure to call us and get a preliminary price information.
2. Please only ship the device and ensure it is not damaged during shipping. (Do not ship accessories such as cases, SIM cards, etc. separately or attached to the device.)
3. In accordance with the Personal Data Protection Law (KVKK), we process and deliver the products in full view of the customer. We also provide video calls on the delivered devices via WhatsApp, etc. You have the right to request a video recording instead of watching the video. Please inform us in advance.
4. Prices given in the preliminary information are for informational purposes only; final pricing will be determined upon final inspection. If there are any additional charges, you will be notified.

Screen Replacement Process via Shipping

1- First of all, our technical service 0552 356 72 72 If you know your device, please call us at (the number) and let us know how we've diagnosed it. If you don't, you should briefly describe the problem you're experiencing. If you can identify the problem, our customer representatives will inform you of the repair cost. However, if you can't identify the problem, we'll only provide you with a price quote once your device reaches our service center. (For devices whose availability is uncertain and whose price isn't specified, the shipping cost is the responsibility of the device owner.)

2- If you confirm the price free domestic shipping You can send it by typing 725966047 as Customer Number. Our address is;

(Osmanağa Neighborhood, Söğütlüçeşme Street, Nal Street, No: 9 34714 Kadıköy/İstanbul)

You can send your device to us by specifying that the shipping fee is paid by the buyer.

3- We'll call you to let you know when your device arrives. If you prefer, we'll connect with you via video call during the repair process, ensuring our in-store screen replacement service is also available to customers who ship their items.

4- After the necessary procedures are completed on your device, your device will be sent back to the address you provided on the same day.

The minimum order amount to benefit from free shipping service is 200 TL.

Things to Consider During Cargo Shipping

• During the phone shipment, your mobile phone will be kept inside the cargo vehicle and during shipment. Impact and liquid contact It is necessary to protect against. For fast processing after cargo shipment, please call us at 0552 356 72 72 or 0216 338 37 72 call from the phone or Cargo Tracking FormDon't forget to fill in the .
• When sending your mobile phone by cargo, please write your Name, Surname, Address, Phone and complaints about your device on a piece of paper and put it in the box.
• During the cargo shipment, please do not send us any personal items that contain your private information, such as SIM cards and memory cards, for data privacy reasons.
• You are not required to share your password with us when you ship your phone. This is not required for repairs. None of your data will be deleted or lost.